Documentation
Follow installation, activation, audio, scheduling, administration, and recovery steps.
Browse documentation →Support
Find the answer or send a useful diagnostic report.
Start with the setup and troubleshooting guides. When you need help from CampusOps HQ, include enough detail to reproduce the issue.
Troubleshooting
Check no audio, missed bells, endpoint connectivity, network access, installation, and activation.
Start troubleshooting →Contact support
Send the app version, Windows version, time of occurrence, affected output or schedule, exact message, and steps already tried.
Open support request →Before contacting support: Open Settings, select Run Support Diagnostics, and record the Support ID. Do not include passwords or a complete activation key. If audio or scheduling is affected, include the approximate event time and the Audit Log result.